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Title
Text copied to clipboard!Fulfillment Officer
Description
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We are looking for a detail-oriented and proactive Fulfillment Officer to join our logistics and operations team. The Fulfillment Officer plays a critical role in ensuring that customer orders are processed accurately, efficiently, and delivered on time. This position requires strong organizational skills, the ability to multitask, and a commitment to maintaining high standards of customer satisfaction.
As a Fulfillment Officer, you will be responsible for managing the end-to-end order fulfillment process, including receiving orders, coordinating with warehouse staff, monitoring inventory levels, and ensuring timely dispatch and delivery. You will also be expected to liaise with suppliers, logistics partners, and internal departments to resolve any issues that may arise during the fulfillment process.
The ideal candidate will have experience in supply chain management, logistics, or a related field, and possess excellent communication and problem-solving skills. Familiarity with inventory management systems and order processing software is highly desirable. You should be comfortable working in a fast-paced environment and capable of adapting to changing priorities.
Key responsibilities include tracking shipments, updating order statuses, managing returns and exchanges, and maintaining accurate records of all transactions. You will also be expected to analyze fulfillment data to identify trends, inefficiencies, and opportunities for improvement.
This role is essential to ensuring customer satisfaction and operational efficiency. If you are passionate about logistics and enjoy working in a dynamic team environment, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Process and manage customer orders from receipt to delivery
- Coordinate with warehouse staff to ensure timely picking and packing
- Monitor inventory levels and initiate restocking when necessary
- Liaise with logistics providers to schedule shipments
- Track shipments and update order statuses in the system
- Handle customer inquiries related to order fulfillment
- Manage returns, exchanges, and damaged goods processes
- Maintain accurate records of orders, shipments, and inventory
- Analyze fulfillment data to identify areas for improvement
- Ensure compliance with company policies and safety standards
Requirements
Text copied to clipboard!- Bachelor’s degree in logistics, supply chain, or related field
- 1-3 years of experience in order fulfillment or logistics
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Proficiency in inventory and order management software
- Attention to detail and problem-solving skills
- Ability to work independently and as part of a team
- Familiarity with shipping and receiving procedures
- Basic knowledge of warehouse operations
- Flexibility to adapt to changing priorities and deadlines
Potential interview questions
Text copied to clipboard!- Do you have experience with order fulfillment systems?
- How do you handle delays in shipment or inventory shortages?
- Can you describe a time you improved a fulfillment process?
- What inventory management tools are you familiar with?
- How do you prioritize multiple orders with tight deadlines?
- Have you worked with third-party logistics providers before?
- What steps do you take to ensure order accuracy?
- How do you handle customer complaints about delivery issues?
- Are you comfortable working in a fast-paced environment?
- What strategies do you use to maintain accurate records?
